Conversation AI
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What is Conversation AI in GoHighLevel?
Conversation AI is GoHighLevel's AI agent for replying to inbound messages on channels such as SMS, web chat and social direct messages. It answers from a knowledge base you provide, can qualify leads and book appointments, and can hand the conversation to a person.
How is it used?
- Replying to new leads outside business hours.
- Answering common questions about services, prices and opening hours.
- Booking appointments into a GHL calendar from a conversation.
What usually goes wrong?
- A thin knowledge base, so answers are vague or wrong.
- No handoff rule, so the AI keeps replying when a person should take over.
- AI replies and workflow messages both firing, so leads get duplicate texts.
Related terms and services
See workflow automation, workflows, snapshots. If something in your account is not working as described here, book a free 30-minute call.
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