Sub-account
Last updated
What is a sub-account in GoHighLevel?
A sub-account is the workspace for one business inside GoHighLevel. Everything that business uses lives there: contacts, conversations, calendars, pipelines, workflows, funnels, websites, phone numbers and settings. Data in one sub-account is not visible from another.
How is it used?
- Agencies create one sub-account per client, so each client's data stays separate.
- A single business usually runs everything from one sub-account.
- Snapshots are loaded into sub-accounts to give them a ready-made build.
What usually goes wrong?
- Forms or calendars embedded on a site that belong to a different sub-account, so leads arrive in the wrong place.
- User permissions set at the wrong level, so team members cannot see what they need.
- Email and phone settings configured in one sub-account and assumed to apply to all.
Related terms and services
See agency vs location, snapshots, our GHL setup service. If something in your account is not working as described here, book a free 30-minute call.
Tell us what is broken. We will tell you how we would fix it.
A free 30-minute call with a GHL specialist. You leave with a clear next step, whether or not you hire us.